Meridiem Operations designs, staffs, and scales customer experience and back-office operations — powered by intelligent automation and delivered by 25,000+ experts across the globe.
Trusted by category leaders in retail, fintech, health & technology
From the first customer touchpoint to the back office that keeps your business running, Meridiem builds programs that flex with your growth.
Omnichannel customer care that turns every interaction into loyalty — voice, chat, email, messaging and social.
Tiered technical support and troubleshooting that resolves fast and keeps products — and customers — running.
Revenue-generating teams that acquire, convert and grow — inbound sales, upsell, win-back and lead qualification.
Content moderation and fraud operations that protect your platform, your users and your brand at scale.
The unseen engine — data, claims, order management and finance operations processed accurately and on time.
Human expertise amplified by AI — copilots, self-service, quality automation and analytics that compound over time.
We speak your customers' language — and understand the regulations, systems and expectations of your industry.
Live dashboards on CSAT, AHT, FCR and conversion — so decisions are made on evidence, not guesswork.
Every agent supported by AI that surfaces answers, drafts responses and automates after-call work.
100% of interactions scored automatically — coaching where it matters, compliance you can prove.
Plugs into your CRM, telephony and ticketing stack — Salesforce, Zendesk, Genesys and more.
We don't just fill seats. We build operations that make your brand better — measurably, reliably, everywhere.
New programs ramped in weeks, not quarters. Purpose-built recruiting and training engines get you live fast and flex with demand.
Industry-leading retention means the experts on your account stay — deep product knowledge that compounds into better service.
We align to the metrics that move your business — CSAT, revenue, resolution — and put real skin in the game against them.
SOC 2, PCI-DSS and GDPR-ready operations with enterprise-grade data protection built into every workflow.
One connected experience across voice, chat, email, social and messaging — with context that follows the customer.
Onshore, nearshore and offshore delivery — blended to hit the right balance of cost, quality and coverage for you.
A distributed network of delivery centers keeps your operation running 24/7/365 across every timezone and language.
Meridiem didn't just take work off our plate — they raised the bar. CSAT is up 34%, our costs are down, and for the first time our support org feels like a growth engine.
Tell us where you want to go. We'll design an operation to get you there — and show you the plan in your first call.
Whether you're scaling a new program or rethinking an existing one, our team will get back to you within one business day.